Accommodation
Our Properties
The Annexe offers 49 single bedrooms on the ground, first and second floors of the building. They are distributed into 11 flats: three flats of three bedrooms, and eight flats of five bedrooms. The rooms are Category 2 (not ensuite) and 2* (ensuite), and 15 of these rooms are ensuite. We share this complex with Brasenose College; their students live in a separate building on the same site.
Tenancy Length:
For the academic year of 2025/26, we will offer a 40-week, a 44-week and 50-week tenancies for this property; please specify on your application form which option you prefer. All tenancies will begin on Friday 26 September 2025, ending either Friday 03 July for 40 week, Friday 31 July for 44 week or Friday 11 September 2026 for 50-week tenancies.
For the academic year of 2026/27, we will offer 40, 44 and 50-week tenancies for this property; please specify on your application form which option you prefer. The tenancy will begin on Friday 25 September 2026, ending either Friday 02 July, Friday 30 July or Friday 10 September 2027.
Price (weekly)
Category 2: £235.00 (2025/26 price) £TBC (2026/27 price)
Category 2* (ensuite): £254.90 (2025/26 price) £TBC (2026/27 price)
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The weekly rate includes utility bills, Wi-Fi, a clean of communal areas every other day, and a weekly clean of student rooms once every two weeks.
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Weekly rates subject to an annual increase applied in August 2025.
Location:
The Annexe is located on St Cross Road, less than a ten-minute walk to the city centre and within a 15 minute walk of the College.
Facilities:
All rooms have a single bed, bedside cabinet, desk, desk chair, desk lamp, bookshelves, wardrobe, waste paper bin and a washbasin. The ensuite rooms include a shower, a washbasin and a toilet.
You may wish to bring your own bedding or you can order a bedding pack, which consists of a pillow and case, a duvet and cover and a sheet, the cost of a bedding pack for a single bed is £40.
There is a Common Room on the top floor with a large TV screen on the wall and a large College printer. There is an iron and ironing board for your use.
Bathrooms:
There is one bathroom and one shower room with toilets in each flat shared between five residents, and one shower room and toilets between three residents.
Kitchens:
The kitchen is equipped with all electrical items, a hob and oven, fridge, freezer, toaster, kettle and microwave. There are two communal dining areas.
Please note that kitchen utensils are not provided, so you will need to bring your own utensils and tableware. We recommend bringing a large plate, small plate, bowl, cup, glass, knife, fork, spoon, teaspoon, and a tea towel.
There is a communal freezer room on the middle floor with large freezers for all residents to share.
Laundry:
Laundry facilities are located in a building within the Annexe complex shared with Brasenose students with machines taking contactless payment.
Bicycle Parking:
There is parking inside the Annexe complex for bicycles.
Outside Space:
There is a large garden area inside the grounds of the Annexe, which is shared with Brasenose students.
Internet:
These rooms are connected to the College and University networks via Wi-Fi.
The South Wing offers 19 single student bedrooms (18 rooms not ensuite, one room ensuite) which are situated over three corridors on the first and second floors on the main site.
Tenancy Length:
For the academic year of 2025/26, we will offer a 40-week tenancy for this property. The tenancy will begin on Friday 26 September 2025, ending Friday 03 July 2026.
For the academic year of 2026/27, we will offer a 40-week tenancy for this property. The tenancy will begin on Friday 25 September 2026, ending Friday 02 July 2026.
Price (weekly):
Category 1 (ensuite): £242.40 (2025/26 price) £TBC (2026/27 price)
Category 2: £235.00 (2025/26 price) £TBC (2026/27 price)
Category 3: £219.90 (2025/26 price) £TBC (2026/27 price)
Category 4: £196.30 (2025/26 price) £TBC (2026/27 price)
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The weekly rate includes utility bills, Wi-Fi, a clean of communal areas every other day, and a weekly clean of student rooms once every two weeks.
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Weekly rates are subject to an annual increase applied in August 2025.
Location:
Based towards the back of the main site, the location is unbeatable in terms of convenience. A walk down the stairs will lead you to the Hall for College lunches and evening meals, and to the Bar, Saugman Common Room and Caroline Miles Room or a walk across the back quad takes you to the West Wing library.
Facilities:
All rooms have a single bed, bedside cabinet, desk, desk chair, desk lamp, bookshelves, wardrobe, chest of drawers, waste paper bin and a washbasin.
You may wish to bring your own bedding or you can order a bedding pack, which consists of a pillow and case, a duvet and cover and a sheet, the cost of a bedding pack for a single bed is £40.
Bathrooms:
Two toilets and bathrooms, and one kitchen are shared between six residents on each floor. The kitchens are equipped with all electrical goods (please note that crockery and cutlery are not provided).
Kitchen:
The kitchen is equipped with all electrical items, a hob and oven, fridge, freezer, toaster, kettle and microwave. Please note there are no tables and chairs in these kitchens to dine. Please note that kitchen utensils are not provided, so you will need to bring your own utensils and tableware. We recommend bringing a large plate, small plate, bowl, cup, glass, knife, fork, spoon, teaspoon, and a tea towel.
Laundry:
There is a laundry room in the basement of the South Wing with machines taking contactless payment. There are also iron and ironing boards in the laundry room.
Bicycle Parking:
The South and West Wing residents do have access to the bike shed in the West Wing. You can apply for a space by applying via a form however, availability is limited and places will be offered on a first come first serve basis.
Outside Space:
There is a back quad between the South and West Wing along with a front quad for you to enjoy.
Internet:
These rooms are connected to the College and University networks via Wi-Fi.
The West Wing offers 53 student bedrooms (all ensuite) situated on the first, second and third floors of the building with 23 with double beds (for single occupancy), and 28 with single beds and two rooms are accessible and suitable for students with disabilities. The double rooms are categorised at A (large) and B (standard) and the single rooms are categorised as C (standard) and D (small).
Please be aware, St John’s college is currently undertaking building works at the rear of the St Cross main site, along Pusey Lane. Pusey Lane runs directly across the back of our West Wing Accommodation block. Whilst, as far as we are aware, these works are due to complete in Autumn 2026 and should be mainly internal and landscaping works at this time, residents in the West Wing may be subject to noise and activity from the building site during their working hours (currently 8am-5pm Monday- Saturday). We have been assured by St John’s College and Beards who are managing the build, that all reasonable steps will be taken to minimise inconvenience to our community.
Tenancy Length
For the academic year of 2025/26, we will offer a 50-week tenancy for this property. The tenancy will begin on Friday 26 September 2025, ending Friday 11 September 2026.
For the academic year of 2026/27, we will offer a 44 and 50-week tenancy for this property. The tenancy will begin on Friday 25 September 2026, ending on either Friday 30 July, or Friday 10 September 2027.
Price (weekly)
Category A: £284.50 (2025/26 price) £TBC (2026/27 price)
Category B: £269.45 (2025/26 price) £TBC (2026/27 price)
Category C: £254.45 (2025/26 price) £TBC (2026/27 price)
Category D: £232.00 (2025/26 price) £TBC (2026/27 price)
(these rooms are all single-occupancy only)
Couple's: £321.90 (2025/26 price) £TBC (2026/27 price)
Accessible Rooms: £254.45 (2025/26 price) £TBC (2026/27 price)
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The weekly rate includes utility bills, Wi-Fi, a clean of communal areas every other day, and a weekly clean of student rooms once every two weeks.
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Weekly rates are subject to an annual increase applied in August 2025.
Location
The West Wing rooms are located in the new building on the main site. Within a stone's throw of the main building, students are able to easily visit the Hall for lunches and dinners as well as the Bar, Saugman Common Room and the Caroline Miles Room for relaxation space.
Facilities
All rooms have a single or double bed, desk, desk chair, desk lamp, bookshelves, wardrobe, waste paper bin and ensuite bathroom with toilet, sink and shower.
You may wish to bring your own bedding or you can order a bedding pack, which consists of a pillow and case, a duvet and cover and a sheet, the cost of a bedding pack for a single bed is £40 and for a double bed is £50.
The College library is located in the West Wing.
Kitchens
The kitchen is equipped with all electrical items, a hob and oven, fridge, freezer, toaster, kettle and microwave. Please note there are no tables and chairs in these kitchens to dine. Please note that kitchen utensils are not provided, so you will need to bring your own utensils and tableware. We recommend bringing a large plate, small plate, bowl, cup, glass, knife, fork, spoon, teaspoon, and a tea towel.
There is a communal freezer room on the middle floor with large freezers for all residents to share.
Laundry:
There is a laundry room in the basement of the South Wing with machines taking contactless payment. There are also iron and ironing boards in the laundry room.
Bicycle Parking:
The South and West Wing residents do have access to the bike shed in the West Wing. You can apply for a space by applying via a form however, availability is limited and places will be offered on a first come first serve basis.
Outside Space:
There is a back quad between the South and West Wing along with a front quad for you to enjoy.
Internet:
These rooms are connected to the College and University networks via Wi-Fi.
14 Wellington Square offers seven single student bedrooms (not ensuite) in the basement, first and second and third floors of the house either large, medium or small, as well as a suite of rooms for a couple (not ensuite).
We have this property on nomination from the University and the Graduate Accommodation Office manages them. Should you wish to have a room/the Suite of Rooms, allocated to you, please specify this on your College accommodation application form and we will pass your details to the Graduate Accommodation Office who will be in contact with you to arrange things further once your financial declaration has been approved by the College Bursar.
Once your room has been allocated to you, you will deal directly with the Graduate Accommodation Office with regards to all aspects of your accommodation and its maintenance, rather than College.
Tenancy Length:
For the academic year of 2024/25, the Graduate Accommodation Office offers a 44 week and 3 day tenancy. The tenancy will begin on Monday 23 September 2024 and ending on Thursday 31 July 2025.
For the academic year of 2025/26, the Graduate Accommodation Office offers a 44 week and 4 day tenancy. The tenancy will begin on Monday 22 September 2025 and ending on Friday 31 July 2026.
Price (per calendar month):
Small Room: £705.03 (2024/25 price) £754.38 (2025/26 price)
Medium Room: £712.15 (2024/25 price) £762.00 (2025/26 price)
Large Room: £719.28 (2024/54 price) £769.63 (2025/26 price)
Bedsit Flat with Garden access/Suite of Rooms (no ensuite toilet/bathroom): £1035.64 (2024/25 price) £1108.13 (2025/26)
• This rate includes utility bills, Wi-Fi and a regular cleaning service is provided for the common areas. Students are responsible for the cleaning of their own rooms.
For more information on this property please see the Graduate Accommodation Office page here.
6 St Johns Street offers seven 5 single student bedrooms (not ensuite) in the basement, first and second and third floors of the house either large, medium or small.
We have this property on nomination from the University and the Graduate Accommodation Office manages them. Should you wish to have a room /the Suite of Rooms, allocated to you, please specify this on your College accommodation application form and we will pass your details to the Graduate Accommodation Office who will be in contact with you to arrange things further once your financial declaration has been approved by the College Bursar.
Once your room has been allocated to you, you will deal directly with the Graduate Accommodation Office with regards to all aspects of your accommodation and its maintenance, rather than College.
Small Room: £784.28 (2025/26 price)
Medium Room: £792.06 (2025/26 price)
Large Room: £799.81 (2025/26 price)
We have 21 ensuite single bedded rooms at the Castle Mill location.
We have this property on nomination from the University and the Graduate Accommodation Office manages them. Should you wish to have a room, allocated to you, please specify this on your College accommodation application form and we will pass your details to the Graduate Accommodation Office who will be in contact with you to arrange things further once your financial declaration has been approved by the College Bursar.
Once your room has been allocated to you, you will deal directly with the Graduate Accommodation Office with regards to all aspects of your accommodation and its maintenance, rather than College.
Tenancy Length:
For the academic year of 2024/25, the Graduate Accommodation Office offers a 44 week and 3 day tenancy. The tenancy will begin on Monday 23 September 2024 and ending on Thursday 31 July 2025.
For the academic year of 2025/26, the Graduate Accommodation Office offers a 44 week and 4 day tenancy. The tenancy will begin on Monday 22 September 2025 and ending on Friday 31 July 2026.
Price (per calendar month):
Ensuite Room: £882.33 (2025/26 price)
Couples 1 Bed Flat: £1369.67 (2025/26 price)
Family 2 Bed Flat: £1584.10 (2025/26 Price)
• This rate includes utility bills, Wi-Fi and a regular cleaning service is provided for the common areas. Students are responsible for the cleaning of their own flats.
For more information on this property please see the Graduate Accommodation Office page here.
Our properties are marked on this map by the blue pins.
St Cross supports and complies with the terms of The Student Accommodation Code (‘The Code’), which has established a series of required standards for the provision of good quality student accommodation. For details of the code of practice see below in FAQs
Information and FAQs - Applying for Accommodation
Once the Academic Office has offered you a College place with us, you will be sent an accommodation application form and asked to complete and return. Rooms are subject to availability and are allocated on a first come first serve basis. Please note we are not able to house all of our new graduate students.
Yes, you can apply in the continuer’s ballot in Trinity term. We allocate around 20 rooms each year to the continuer’s ballot.
You will receive an accommodation application form shortly after you receive your College offer for you to complete and return to the Accommodation Office who will then inform you if you have been successful in obtaining a College room. If you are successful, you will be sent your Room Deposit Invoice.
On confirmation from the Academic Office of your Financial Declaration having been approved by the Bursar and your offer being updated to Unconditional, you will be sent your Tenancy Agreement. This must be signed / dated and returned within 14 days. You will also receive your Accommodation Invoice, which will detail your quarterly instalment dates for the length of your tenancy. The first rental payment is due by 16th September 2024.
Tenancy Details
Monday 30th September 2024 to Monday 4th August 2025 (44 week – South Wing and part Annexe).
Monday 30th September 2024 to Monday 15th September 2025 (50 week – West Wing and part Annexe).
14 & 15 Wellington Square tenancies to be confirmed as we have these rooms nominated to us via the Graduate Accommodation Office.
Depending if your room is ready for you to arrive early, we may be able to offer this to you. You will need to contact our Accommodation Office to request and arrange this in advance.
If we are able to offer for you to arrive earlier than the start of your tenancy, then you would be charged for each extra day, in accordance with your weekly rental cost.
You will be invoiced for the total number of days you arrive early, later in Michaelmas term.
Please ensure the Accommodation Office has approved your application to arrive early before booking any travel.
Yes, you will be able to apply for this in Trinity term. You will be sent an email from the Accommodation Office to apply to request this.
No, the room is yours for the entire length of your tenancy.
Yes, you will find our current year’s tenancy here Tenancy Agreement.
Payments / Deposits / Refunds
£550 for a single occupancy room and £800 for a double occupancy.
You will be sent your Room Deposit Invoice as soon as your room allocation has been confirmed and you will have 14 days to make the payment.
As soon as the Academic Office confirms the Bursar has approved your financial declaration and your offer changed to Unconditional, your Accommodation Invoice and Tenancy Agreement will follow from the Accommodation Office.
The room deposit is non-refundable if a student changes their mind. However should a student fail to meet their academic conditions and has to pull out of their course, the room deposit will be refunded.
No, this can be carried over to the following year.
This is refundable to you at the end of the Tenancy Period, less any deductions. Permitted deductions include the cost of replacing any lost keys/fobs, removal of rubbish, repairing damage or replacing missing items (unless attributable to reasonable wear and tear) in the room or in shared areas of the accommodation.
If you have placed items on your wall with blu tac / sellotape and not used the pin board provided, you will be charged to repaint the wall, approximately £100. If you do not return your key, approx. £50. Details of what you can and cannot do can be found in the tenancy agreement.
Room Information
Yes, all of our West Wing rooms and some of our Annexe rooms are ensuite.
Unfortunately not, please contact the graduate accommodation office to see what family accommodation options they have available.
Yes, we have a couple of rooms in the West Wing of which we offer as double occupancy rooms and we also have a Suite of Rooms at Wellington Square available for a couple. We also have four 1 bed flats at Castle Mill for couples.
Bed, mattress, desk, desk chair, wardrobe, chest of drawers (in the West Wing shelving instead), waste bin, notice board, desk lamp and bookcase.
No these can be ordered via the Accommodation Office who will send you a form to complete early in September. Bedding Packs include a pillow and case, a duvet and cover, and a bed sheet. The price for a single bed pack is £40, and for a double bed pack is £55. It will be left in your room ready for your arrival and charged to your battles account.
Shared Kitchen & Bathroom Information
All electric ovens, fridge, freezer, cooker, toaster and kettle.
No, these are not provided, so we recommend bringing a large plate, a small plate, a bowl, a knife, fork, spoon, teaspoon, a cup, a glass and a tea towel, as well as your own utensils.
The South Wing kitchens do not have seating areas, only space to prepare and keep foods. There is no area to sit communally to eat in this accommodation.
The West Wing kitchens do have seating areas in the 3 large kitchens, one on each floor.
The Annexe kitchens do not have seating areas, again only for cooking and preparing food. There is a small table with chairs/benches in the communal small entrance halls. In addition, on the top floor there is a common room.
Wellington Square properties do have seating areas in their kitchens.
Please see Accommodation Tour to view all.
We do not allow pressure cookers although we do permit slow cookers and rice cookers.
We only have showers in all of our shared bathrooms and ensuite rooms.
Laundry Information
Yes, the South & West Wing share the laundry facilities located in the basement of the South Wing. It is contactless payment, various wash cycles at either £2.30, £2.40, £2.50 and £1.30 to dry.
The Annexe has laundry facilities located in an outhouse within the property grounds shared with Brasenose College as they also have a separate property within the same grounds. Payment as above.
14/15 Wellington Square have laundry facilities located in house, details of payment can be found with the Graduate Accommodation Office as these houses are nominated to us through them.
Single Sex Accommodation
No, we do not offer single sex shared flats.
Family Accommodation
Yes, we do have one 2 bedroom flat for a family at Castle Mill. Please contact the graduate accommodation office to see what family accommodation options they have available.
We do recommend Court Place Gardens which is part of the University Graduate accommodation. Below you can see details and how to apply as well as a map showing the distance from College.
Court Palace Gardens | Graduate Acommodation (ox.ac.uk)
Rent Information | Graduate Accommodation (ox.ac.uk)
How to apply | Graduate Accommodation (ox.ac.uk)
Distance from St Cross College to Court Place Gardens - Google Maps
Yes, we have a couple of rooms in the West Wing of which we offer as double occupancy rooms, four 1 bedroom flats at Castle Mill, and we also have a Suite of Rooms at Wellington Square available for a couple.
Visitors staying in your Accommodation
The Student may have one overnight guest (must be over the age of 18), for up to 3 consecutive nights on an infrequent basis. The Student agrees to accept responsibility for the actions and behaviour of guests. The College reserves the right to require any non-resident to leave. Unaccompanied visitors to College will not be admitted. The Student must be present at all times when a guest is on College property and College notified.
The Guest Notification Form must be completed prior to their arrival.
Pets in Accommodation
Our tenancy agreements state that students are not to bring into College any animal unless it is an aid for a person with a disability.
Living in Accommodation Guide
You can find the full guide here Living in Graduate Accommodation Guide 2023 - 24
Bike Storage
The West and South Wing residents do have access to the bike shed in the West Wing. You can apply for a space by applying via a form however, availability is limited and places will be offered on a first come first serve basis.
The Annexe residents are able to lock their bikes within the grounds of the Annexe, which can only be accessed by fob, shared with Brasenose students.
Council Tax
Please note this is a general guide to Council Tax and is not a substitute for the relevant statutes and regulations:
Council Tax is a system of local taxation collected by the Local authority - Oxford City Council. It is a tax on domestic properties.
It is charged annually (April – March) but the payment is taken in 10 monthly instalments from April – December. Charges usually rise by a few percent every year.
Students in St Cross College accommodation
Halls of residence (including college houses) are exempt from Council Tax as long as the accommodation is owned or managed by an educational establishment (University or College) or where an educational establishment nominates the majority of the student residents.
Student sharing with students
If a student is sharing a property with other students then they are all exempt from paying Council Tax. If you receive a Council Tax bill during this time all you need to do is obtain an Enrolment Certificate from the University’s online student self-service point (through the University Student Gateway), and forward this to the city council.
Students sharing with non-students or non-student partner
If student(s) and at least 1 non student are sharing a property, then the non-student(s) are liable to pay Council Tax. The Council Tax payer will receive a 25% discount if there is only 1 non-student adult living at the property. Some exemptions do apply for dependent partners from overseas who are not allowed to work in the UK or claim benefits (see the Oxford City Council website for full terms).
Private rented accommodation
These guidelines will apply if you are in private rented accommodation. It is worth checking the band a property is in before renting if someone will need to pay Council Tax, as rates vary across Oxford. You can do this through the Council Website.
If you are in a House of Multiple Occupation it may be the responsibility of the Landlord to pay and this may automatically be part of your rental charge, whether you are students and liable to pay Council Tax or not.
Finishing your studies – and staying on in Oxford or the UK?
If you are no longer classed by the University as a student, but are staying in Oxford, you will become liable to pay Council Tax.
Please see Oxford City Councils website for more information: https://www.oxford.gov.uk/info/20008/council_tax
Proof of Residency
When you enrol you will receive a Confirmation of Enrolment that can be used for various purposes, such as opening a UK bank account. Requirements will vary from bank to bank, and you may be able to use a signed tenancy agreement.
Please see more information on the enrolment process from the Academic Office here.
Visa Application
You must put the College address (61 St Giles, Oxford, OX1 3LZ) on your visa application, and not your accommodation address (if living off site).
Travel to Oxford
By a bus that runs daily every 30 minutes / hour with a company called Airline https://airline.oxfordbus.co.uk/
They have buses direct from Heathrow & Gatwick to Oxford. Oxford Bus Station is called ‘Gloucester Green Bus Station’ and is the last stop on the journey and you need to get off the bus here.
When you are at Gloucester Green, either you can get a taxi to College, or it is less than 10 minutes to walk:
Map from Gloucester Green bus station to St Cross College
When you arrive in Oxford you do need to come to College first to collect your keys and then you can make your way to the accommodation.
If your accommodation site is a distance from College, the Porter will be able to help call you a taxi to take you to the property.
This would be by bus with a company called National Express Coach Travel & Airport Transfers | National Express
Oxford Train Station is closer to College and is in the centre of town. Oxford Parkway is about a 10/15 minute bus journey to the centre of town.
Arrival at College
You should first report to the Lodge at the main College site (61 St Giles, Oxford, OX1 3LZ); a map can be found on the website here.
The open office hours of the Lodge are 8am to 10pm Monday to Friday and 9am to 10pm Saturday and Sunday and therefore you need to schedule your arrival between these times, allowing yourself time should there be any delays.
You will be able to collect your key on the day of the start of your tenancy
When you arrive in Oxford, you should first report to the main College site (61 St Giles, Oxford, OX1 3LZ); a map can be found on the website here.
From the Lodge at College. You will be sent details for your arrival from the Accommodation Office closer to the date of your arrival.
Only if you have requested this in advance with the Accommodation Office and they have approved this for you, confirming your early arrival date as you have requested.
Post / Packages
Always to the Colleges main site address, not your property address as we have Porters here at College throughout the day who can take safe delivery. Please note that our Annexe property does not have a Lodge or Reception area so a delivery person would not be able to access the property and you risk your mail or package becoming lost.
No - please ensure any items arrive after you do. This is due to having a very small Lodge area to store items. You will have a pigeonhole in the Lodge allocated to you for letters only.
No College Accommodation available
Should the college accommodation be completely full, the Accommodation Office will send you information of where to look for alternative accommodation.
The Code
In compliance with the Housing Act 2004, all higher education institutions can sign up to one of three codes of practice:
- The Student Accommodation Code
- The Accreditation Network UK (ANUK) Code of Practice for Student Accommodation Managed by Higher Education Establishments (HEEs)
- The Accreditation Network UK (ANUK) Code of Practice for Student Accommodation Managed by Undertakings Subject to HMO Licensing (for private landlords providing student accommodation)
St Cross supports and complies with the terms of The Student Accommodation Code (‘The Code’), which has established a series of required standards for the provision of good quality student accommodation.
The Student Accommodation Code is committed to improving standards in student accommodation across the country, and since its creation has already succeeded in raising national standards for student housing.
Universities which have joined up to The Code have done so because they want to make their accommodation services as good as possible for residents.
We welcome feedback and issues being raised, in order that we can fix problems and continue to raise the standards of the services that we offer to our members. However, in the event that an issue cannot be resolved by the accommodation staff, students can raise the issue formally by using the University complaints procedure.
The Code has been designed to protect your rights to safe, good quality university accommodation, wherever you are studying; and to ensure you get the best out of your time living in university or college residences. It outlines everything you should expect from your university-managed accommodation, as well as your responsibilities as tenants.
The Code protects the rights of the college’s residential members to:
- A healthy, safe environment in which to live and study
- Timely repairs and maintenance to your accommodation
- A clean, pleasant living environment
- A formal, contractual relationship with your landlord, with opportunities for feedback and complaint
- Access to health and wellbeing services during your period of residence
- A living environment free from anti-social behaviour.
The Code outlines everything that students can expect from their accommodation and accommodation suppliers, as well as their own responsibilities as tenants.
All of St Cross College’s own accommodation buildings are signed up to The Code, which was introduced in 2006.
St Cross College aims to provide a helpful, welcoming and friendly environment for our members.
When accommodation problems occur, it is usually a straightforward process for residents to report an issue to the college accommodation and/or welfare teams and seek prompt rectification in a timely manner.
Nonetheless, as part of our commitment to the Accommodation Code of Practice (clause 1.3), we are required to provide a formal process of complaint for any matters relating to the provision and maintenance of student accommodation, in the event that our conventional internal processes for redress have not proved satisfactory.
To this end, students wishing to lodge a formal complaint with regards to either the provision or service of college accommodation are asked to write to the Domestic Bursar outlining in detail:
- The reason(s) for their complaint
- The chronology (where possible) of any previous efforts made towards redress with a department (or departments) within the college
- Any previous email or written correspondence with college staff-members including site wardens and junior deans, relating to the matter of complaint
- The names and contact details of any witnesses or others individuals whose accounts serve to substantiate the complaint
- Any pertinent information supporting the complaint.
A formal complaint will be investigated by the Domestic Bursar and by such parties as are consulted as part of an investigation of the matter.
Such complaints are treated in strict confidence.
Upon completion of an investigation, the Domestic Bursar will notify the complainant of their findings, and any actions to be taken in response.
If the complainant deems the result of the internal Stage 1 investigation to be unsatisfactory, they may refer their case to the Proctor’s Office under the university student complaints procedure. Please note, you should submit your Complaint Form as soon as possible and at the latest within
3 months of when the matters you are complaining about occurred
In instances where a complaint relates to the behaviour or welfare of specific individuals in residence, complaints may also be directed in confidence to the Dean. Such complaints may include (but are not restricted to):
- Anti-social behaviour by a resident or residents (such as undue noise, mess, or conduct)
- Breaches of health and safety rules for residents and/or college members
- The use of prohibited items (such as candles) by a resident or residents
- Damage or vandalism towards safety equipment (such as fire safety equipment).
